⏱️ Turnaround Time
➡️ Return all tickets by 12:00 PM on the Return By date listed in the Ticket Details.
Expected turnaround:
2 days from the assignment date.
If assigned multiple tickets in one day:
- ✅ Return at least one within two days.
- ✅ For each additional ticket, return one per day until completed.
Pro tip:
Submit your work as soon as it's ready.
Quality matters more than speed. Rushing = errors = rework.
💬 Communication
If you're delayed or need more time:Let us know immediately.
- We understand emergencies happen — just keep us informed.
- Missed deadlines + lack of communication = no more assignments.
✅ Quality Standards
Every transcript must be:
- Accurate and consistent (98% - 100 % accuracy)
- Formatted according to assignment guidelines
- Context-aware
- Free of paraphrasing
- Carefully proofread (grammar, spelling, punctuation)
Quality checks are ongoing.
Transcripts that don’t meet the bar may be:
- Sent back for revisions
- Reassigned to another transcriptionist
- Result in paused assignments if issues persist
🔐 Security - Foreign Contractors
Our security policy requires that all foreign contractors access Landmark data via U.S. servers. This does not prevent you from doing work for Landmark out of the country as long as you always use a U.S. VPN server to encrypt the traffic. We recommend a US NordVPN server, if you don't already have a VPN.
If our system detects a foreign login, your account will remain suspended until we can verify that you are accessing the Landmark portal from a U.S. IP address.